Try-At-Home FAQs

How It Works

Is Love Tanya available to try on in a store near me?

What is the Try-At-Home Program?

How long can I keep my Try-At-Home box?

How does the Try-At-Home Program work?

Can I order samples if I have an international address? What about Hawaii, Alaska or PO Boxes?

Can I try on more or less?

Can I request a specific sample color?

Can I request a specific sample size?

What if the samples I want are out of stock?

What if I'm in a rush?

Why do some styles not have the try-on option?

Try-At-Home Shipping & Delivery

How long until my samples ship after I place my order?

How long does it take for my Try-At-Home box to arrive once it has shipped?

How do I request a specific date to have the samples delivered for my Try On Party?

How do I know when my 3-day period begins?

Do I need to return everything that was sent to me?

Do you ship overseas?

Try-At-Home Costs

How much do samples and shipping cost?

Why do you charge for samples?

Can the cost of my samples be applied to my final dress order?

Is there tax on the Try-At-Home program?

More FAQs

Colors & Fabric Swatches

How accurate are the dress colors on the site?

What's a dye lot?

Can I order a fabric swatch?

What is the exact fabric content for my dress?

Can I purchase additional fabric?

Sizing & Fit

Why can you wear Love Tanya dresses again?

How do I select the right size?

What should I do if I am between sizes?

Are Love Tanya dresses custom?

Do you do alterations?

Why do bridesmaid dresses need alterations?

What should I do if I have a pregnant or post-pregnant bridesmaid?

Is there an additional charge for plus size?

Can I order a shorter or longer length? Is there an additional charge?

Pricing

Do you offer group discounts?

I’m a bride, how do I contribute toward the cost of the dress?

Do you offer additional discounts?

Ordering

What does "Made-to-Order" mean?

The wedding date is getting close and I don't know if I have time to order a dress. What do I do?

Do we have to order together, or can we order separately?

Can I order by phone?

Can I order a fabric swatch?

What if I need to cancel or change my order?

Shipping

How long will it take to receive my dress?

What is the cost of shipping?

How long does shipping take?

Do you ship overseas?

Do you offer rush delivery?

Returns & Exchanges

How do I make a return or exchange?

What if my dress arrives damaged?

Contact Us

How do I reset my password?

How do I get in touch with someone?