Try-At-Home FAQs

How It Works

Why Try-At-Home?

How It Works

How much does it cost?

Can I try on more or less?

Can I request a specific color?

Can I request a specific size?

What if the samples I want are out of stock?

Do you ship overseas?

How long does it take for my Try-At-Home box to arrive?

What if I'm in a rush?

How long can I keep my Try-At-Home box?

More FAQs

Colors & Fabric Swatches

How accurate are the dress colors on the site?

What's a dye lot?

Can I order a fabric swatch?

What is the exact fabric content for my dress?

Can I purchase additional fabric?

Sizing & Fit

How do I select the right size?

What should I do if I am between sizes?

Do you do alterations?

Why do bridesmaid dresses need alterations?

What should I do if I have a pregnant or post-pregnant bridesmaid?

Is there an additional charge for plus size?

Is there an additional charge to add length to dresses and skirts?

Pricing

Do you offer group discounts?

Ordering

What does "Made-to-Order" mean?

The wedding date is getting close and I don't know if I have time to order a dress. What do I do?

Can I order by phone?

Can I order a fabric swatch?

I’m a bride and I’d like to contribute toward the cost of the dress. Can I do that?

Do we have to order together, or can we order separately?

What if I need to cancel or change my order?

Shipping

What is the cost of shipping?

How long does shipping take?

When will my order ship?

Do you ship overseas?

Do you offer rush delivery?

Returns & Exchanges

How do I make a return or exchange?

My order arrived damaged. What do I do?

Contact Us

How do I reset my password?

How do I get in touch with someone?